SHIPPING & RETURNS
Delivery within South Africa only.
Postage and handling within South Africa is done via courier. Unless requested, the standard SA post office fees will not be used. Although more cost effective, we prefer to get your products delivered quickly. Learning Tools will deliver to all major regions via couriers. Once you have placed your order online, with Learning Tools, we will dispatch orders within 2 - 4 working days. We make use of The Courier Guy.
If you require an urgent delivery, please contact us with your name & order number so we can do our best to arrange this for you. Couriers offer a same day service, Saturday service, after hours service as well as early bird service at an additional fee which is not stated.
If your order is delayed due to a stock shortage, you will be contacted by phone or email. If you wish to cancel your order due to longer than expected delivery times you may do so. Please allow up to 2 weeks during busy periods such as Christmas, sale periods and for special promotional code offers.
Pick-ups are allowed, with prior arrangement.
Please call Sarah at Learning Tools: 011 886 0715, or 082 722 -194
There are two payment options:
1. Credit Card
If clients have access to internet banking, they can pay for their orders via EFT (Electronic Funds Transfer) by setting up The Toy Cupboard as a beneficiary:
The Toy Cupboard
First National Bank Business Cheque Account
Account Number: 62322243354
Branch Code: 255805 (Hyde Park)
Please be sure to use your order number received as a payment reference. This usually takes 2 days to appear on our statement.
Learning Tools is pleased to offer a satisfaction guarantee for all items purchased from us, including sale items. Learning Tools is happy to refund/exchange any unused merchandise returned within 28 days of purchase upon production of your receipt, as long as they are returned in an unused condition and in their original packaging. If you have not adhered to the manufacturer's conditions and instructions, Learning Tools will not honour the warranty. This does not affect your rights if the product is faulty or miss described. We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. In this case please email email@example.com prior to sending goods back. Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card.
You may cancel your order if it has not been dispatched or within 7 working days of receipt of the goods. If you wish to cancel your order, please email us at firstname.lastname@example.org or call us on 011 886 0715. We will refund the cost of your order including delivery charge if the order has not been dispatched or you have informed us of the cancellation within 7 working days of the receipt of goods. You must pay for the return postage.